Technical Support National/TechSupport SE Polska
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Job title: Technical Support National/TechSupport SE Polska
Tasks and Responsibilities
Specific tasks + Responsibilities:
- Technical advice and support for our distributors and installers (Presales-assistance, PV-system configuration or rating, help with problem cases via telephone / email)
- It is about supporting the whole Fronius inverter family, also all other products. systems and software of the PV-system-monitoring (DATCOM, Solar.Web)
- Hot-line service and maintaining all cases in CRM tool
- On-site-service in order to sales assistance, commissioning of pv-system and required on-site-service
- Scheduling, organising and holding customer trainings and Fronius Service Partner trainings in national language (at Fronius or at customers site):
– Preparation and printing all technical and training documents in local language
– Registering the participants, sending the confirmations, issuing and sending the certificates, issuing the FSP contracts - Assistance at national trade fairs
- Contact with TSI (first/second level support)
- Translating and distributing technical information (like TSI Newsletter) to FSP partners and installers
- Test the applications and software in local language
- Proofreading and correcting Polish technical texts
Managerial functions + Responsibilities:
- No
Requirements:
- Education:
– Completed electro-technical education – minimum Technical Secondary School / Electrician - Professional education:
– Certificate of Eligibility “E” and surveillance (Certificate of Eligibility “D”) for operation, maintenance, repair and installation of the electrical equipment, installations and energetic networks
– Advantageous: Education on the subject of renewable energies - Practical experience
– IT background (knowledge of networking)
– Advantageous: Experience in customer support or repair/client service - Skills:
– Good teaching skills
– Very good electro-technical understanding
– Good communication skills with customers
– Reluctant to stress
– Independent and reliable working
– Knowledge in MS Office
– Willingness to travel and flexibility - Language:
– National language as a first language
– A good, fluent spoken and written English incl. technical vocabulary
Contact: praca@fronius.com
Fronius Polska Sp. z o.o.
ul. Gustawa Eiffel’a 8
44-109 Gliwice