Technical Support National/TechSupport SE Polska


Job title: Technical Support National/TechSupport SE Polska

Tasks and Responsibilities


Specific tasks + Responsibilities:

  • Technical advice and support for our distributors and installers (Presales-assistance, PV-system configuration or rating, help with problem cases via telephone / email)
  • It is about supporting the whole Fronius inverter family, also all other products. systems and software of the PV-system-monitoring (DATCOM, Solar.Web)
  • Hot-line service and maintaining all cases in CRM tool
  • On-site-service in order to sales assistance, commissioning of pv-system and required on-site-service
  • Scheduling, organising and holding customer trainings and Fronius Service Partner trainings in national language (at Fronius or at customers site):
    – Preparation and printing all technical and training documents in local language
    – Registering the participants, sending the confirmations, issuing and sending the certificates, issuing the FSP contracts
  • Assistance at national trade fairs
  • Contact with TSI (first/second level support)
  • Translating and distributing technical information (like TSI Newsletter) to FSP partners and installers
  • Test the applications and software in local language
  • Proofreading and correcting Polish technical texts

Managerial functions + Responsibilities:


  • No


  • Education:
    – Completed electro-technical education – minimum Technical Secondary School / Electrician
  • Professional education:
    – Certificate of Eligibility “E” and surveillance (Certificate of Eligibility “D”) for operation, maintenance, repair and installation of the electrical equipment, installations and energetic networks
    – Advantageous: Education on the subject of renewable energies
  • Practical experience
    – IT background (knowledge of networking)
    – Advantageous: Experience in customer support or repair/client service
  • Skills:
    – Good teaching skills
    – Very good electro-technical understanding
    – Good communication skills with customers
    – Reluctant to stress
    – Independent and reliable working
    – Knowledge in MS Office
    – Willingness to travel and flexibility
  • Language:
    – National language as a first language
    – A good, fluent spoken and written English incl. technical vocabulary


Fronius Polska Sp. z o.o.

ul. Gustawa Eiffel’a 8

44-109 Gliwice